Foodzone (“we”, “our”, “us”) respects your privacy. This Privacy Policy explains how we collect, use, share,
and protect information when you use the Foodzone mobile app and related services (the “Service”).
By using Foodzone, you agree to this Privacy Policy.
1) Information We Collect
A) Information you provide
- Account details: name, phone number, email address (if provided)
- OTP / verification: verification records for login/security
- Delivery details: address, landmark, pincode, delivery notes
- Order details: items, quantity, price, order history
- Support messages: messages you send to our support
- Payment proof (if applicable): payment screenshot / transaction reference you upload for verification
B) Information collected automatically
- Device & app data: device model, OS version, app version, language
- Log data: IP address, timestamps, crash reports, diagnostics
C) Permissions
- Location (if enabled): to show nearby vendors and support delivery calculations.
- Camera/Photos/Storage (if you use upload features): to upload images (e.g., payment proof).
You can manage permissions in your phone settings.
2) How We Use Your Information
- To create and manage your account
- To verify logins using OTP and prevent fraud/abuse
- To process orders and deliver items to your address
- To communicate order updates (confirmation, status)
- To provide customer support and resolve issues
- To verify payments where applicable
- To improve security, performance, and user experience
- To comply with legal obligations and enforce our terms
3) How We Share Your Information
We do not sell your personal information.
- With vendors/restaurants: order and delivery details needed to prepare your order
- With delivery partners (if used): delivery details needed to deliver your order
- With service providers: hosting, messaging (SMS/email), monitoring/analytics (if used) — only to operate the Service
- For legal reasons: if required by law or to protect rights and safety
4) Payments
- We may store payment status and references to verify and resolve disputes.
- If you upload a payment screenshot, we store it for verification and support purposes.
5) Data Security
We use reasonable safeguards to protect your information. However, no method of transmission or storage is 100% secure,
so we cannot guarantee absolute security.
6) Data Retention
We retain information only as long as necessary to provide the Service, maintain security, comply with legal requirements,
and resolve disputes. When no longer needed, we delete or anonymize it where feasible.
7) Your Choices & Rights
- You can update certain profile details in the app (if available).
- You can control permissions (location/camera/storage) via device settings.
- You can request account/data deletion by contacting us.
Data deletion request: Email us with your registered phone/email and request “Delete my Foodzone account”.
8) Children’s Privacy
Foodzone is not intended for children under 13. We do not knowingly collect personal information from children under 13.
If you believe a child has provided personal data, contact us and we will take appropriate action.
9) Changes to This Policy
We may update this policy from time to time. We will update the “Last updated” date above.
Continued use of the Service after changes means you accept the updated policy.
10) Contact Us
If you have questions about this Privacy Policy or your data:
Email: foodzone940@gmail.com